FAQs

How much is shipping?

We charge a flat rate shipping of $7.99 on orders until $30.  We offer free shipping for any purchases that is $30 or more.

 

When will my purchase ship?

Your order will typically ship out 1-2 business days after the order is placed.

 

How long will it take for my package to arrive?

Delivery usually takes between 2-4 business days depending on your location within the United States.

 

How can I track my order?

You will receive an automated email containing tracking information as soon as your order ships.

 

What’s your return policy?

We will gladly accept returns on any unused items. We will replace any items that are damaged during shipping.  Photos of damaged items will be required.

 

Can I change or cancel my order?

We process our orders quickly and changes cannot be made after an order has been processed.  If you noticed that you have made a mistake please contact us immediately to see if any changes can be made or cancelled.

 

Where are the products made?

Our products are made in Vietnam.

 

What wax blend do you use?

We use a secret formula that is made of a combination of different types of waxes.  Unfortunately, we are unable to share the breakdown of our formula.

 

Do your product contain lead?

All of our products are lead free.

 

How long should your candle be burned?

We recommend burning for no longer then 3 to 4 hours at a time to prevent damages.  Please read our warning label carefully before burning.

 

Why is my wick self-extinguishing?

If you experience a candle that self-extinguishes that means you have burned the candle for too long. 

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